Fuelled by a constant search for enhanced customer experience and cost efficiencies, modern banking is striving for optimization of its processes by leveraging the latest technologies. With the digital landscape incorporated in today’s busy lifestyles, paperless signing and streamlining branch activities have been in focus of many innovative banks. One of them, a pioneer in many domains, UniCredit Bank, has partnered with Payten, member of Asseco, with a goal to establish the first paperless branch in Serbia.