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Headquarters

For Payten Holding S.A. (previously Payten spółka z ograniczoną odpowiedzialnością sp.k.)

Branickiego 13

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Tel.: +48 22 574 86 30

Fax: +48 22 574 86 90

Email: office@asseco-see.com

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Email: zglaszanie_naruszen@payten.com

Asseco SEE - Albania

St. “Rruga e Kavajës”, Park Construction B III

1024 Tirana, Albania

Tel.: +355 4 226 9320

info@asseco-see-ks.com

Payten Bosnia and Herzegovina

Džemala Bijedića 2

71000 Sarajevo

Tel.: +387 33 953 336

ba.office@payten.com

Asseco SEE Bulgaria

Tintyava 13B

1113 Sofia

Tel.: +359 2 952 60 69

info@asseco-see.bg

Payten Croatia

Ulica grada Vukovara 269d

10000 Zagreb

Tel.: +385 1 29 60 200

hr.info@payten.com

Sonet Czech Republic

Lužická 2093/9

616 00 Brno

Tel.: +420 543 423 540

sonet@sonet.cz

www.sonet.cz/en/

Payten Egypt

Concordia building, B2111 Smart Village

Cairo-Alexandria road, 6th of October

Giza, Egypt

Asseco SEE Kosovo

Lidhja e Pejes 177

10000 Prishtina

Tel.: +381 38 600 789

info@asseco-see-ks.com

Payten Macedonia

Naroden front 17

1000 Skopje

Tel.: +389 2 32 48 000

mk.info@payten.com

Payten Montenegro

Svetlane Kane Redevic 3

81000 Podgorica

Tel.: +382 20 651 951

cg_office@payten.com

Asseco SEE Poland

Al. Jerozolimskie 123

02-017 Warsaw

Tel.: +48 22 622 07 02

biuro-pl@asseco-see.com

Payten Romania

Frumoasa 30, 5th floor

010987 Bucharest

Tel.: +4021 2064500

rocontact@payten.com

Payten Serbia

Bulevar Mihaila Pupina 10b

11070 Belgrade

Tel.: +381 11 20 99 601

rs.contact@payten.com

Payten Slovenia

Litostrojska cesta 44c

1000 Ljubljana, Slovenia

Tel.: +386 1 620 52 80

info@asseco-see.si

Necomplus Spain

Avenida Doctor Jiménez Díaz, 19,

Planta I – Box I (Edificio Corfú)

03005 Alicante, España

Tel.: (+34) 966 262 400

www.necomplus.com

Payten Turkey

İTÜ Ayazağa Kampüsü Teknokent Arı 1

Maslak, Istanbul

Tel.: +90 212 365 05 05

tr.marcom@payten.com

Mobven Teknoloji Anonim Şirketi

Yıldız Teknik Üniversitesi Davutpaşa Kampüsü

Teknopark D2 Blok Z02 34220 Esenler, İstanbul

info@mobven.com

Smarttek Yazılım Teknolojileri A.Ş.

Spine Tower Saat Sokak No:5 Kat:24 Maslak Sarıyer İstanbul

Tel.: +90 850 303 96 00

info@smarttekas.com.tr

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Loyalty4All

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Offer For Merchants Loyalty, contact center & other
Loyalty4All
  • Loyalty4All
  • Payten Secure IVR

“Retailers who take meaningful steps to drive consumer loyalty are 88% more profitable than their competitors who do not” - Deloitte research

Loyalty4All® solution is powerful instrument for retaining and attracting new customers by maximizing customer experience and satisfaction, thus increasing the business value and ROI. System’s flexible structure for defining loyalty schemes and simplicity of redeeming mechanism will result in tremendous growth of loyal customers. Standard card payment infrastructure and advance innovative channels are used for capturing purchase habits and for delivering benefits achieved through program participation. This radically minimizes investment necessary for the start up.

In today’s fast growing and dynamic markets the offer is almost balanced. Customers purchase decisions are determined by transactions additional values. Loyalty4All® provides efficient system for rewarding the loyal customers by encouraging them to actively and willingly participate in process of creation of the business offer.

“Business can boost profits by almost 100% in 5 years by retaining only 5% of their customers.” - Harvard Business Review

System architecture allows full support of international standards and also has the flexibility to support local and some domestic fulfillment requirements. The latest report from database marketing and loyalty scheme specialist GI Insight reveals that loyalty programs have become more important over the course of the recession. Focus of loyalty is on segmentation and triggering methods with complex rewards calculation and delivery at the point of sale. Overall 71% of marketing decision makers felt that loyalty schemes have become more vital to successful business over the last two years. With Loyalty4All® business owners could easily create appropriate loyalty scheme and aim specific profitable segment of customers. Customer insight is provided through permanent behavioral segmentation. Through the use of loyalty schemes, the Loyalty4All® will become a company’s most strategic asset and can help develop customer loyalty at a time when consumers are re- assessing their shopping habits. Loyalty4All® is specially designed to satisfy retailers' needs for an integrated solution. It provides view at customer data from completely new perspective. Newly created knowledge opens high performance direct marketing channels. Offering quality of customer loyalty schemes can encourage repeated, customized, and effective relationships driven by a loyalty program that provide a lifetime of sales value.

  • Key feature
    • Easy to use/easy configuration
    • Suitable for the banks and merchants
    • Provides on line redemption
  • Loyalty4All benefits
    • Easy to use/easy configuration
    • Suitable for the banks and merchants
    • Provides on line redemption
    • Retain customers. Loyalty programs helps you keeping your customers by giving them value in return for their repeated business
    • Banks could use existing base of issued cards
    • Generates recurring footfall with incentives
    • Capture consumer profiles
    • Understands changing needs and behaviors, having up-to–date customer base
    • Collects data
    • Understands individual needs, treat different customers differently
    • Engage customers in dialogue
    • Tailor loyalty program benefits to key customer segments
    • Inform better decisions on the business fundamentals
    • Optimize service experience
    • Build cost-effective program
    • Create Special promotions
    • Make customer feel special
    • Use Referrals - Unpaid ambassadors

Functionality

“Retailers switching from paper gift certificates to magnetic stripe prepaid cards realized a year over year sales jump of 15% - 46%” - Standard Register’s Survey of National Retail Card Issuers

Loyalty4All® is using advanced technologies and BI tools, collected and analyzed data will help improving all aspects of business relationship with customers, maximizing retention and spending rate. It will move customer loyalty card to the top of his wallet.

“Consumer spending is 46% higher with companies that offer loyalty programs.” - Total Research Corp

Consolidating customer account data with survey data in a central repository accessible by appropriate users from across the enterprise, creates a more in-depth, 360 degree view of the customer than it was ever possible before. Points and rewards create the ultimate promotional tools, motivating and rewarding frequent purchasers. User motivation is maintained through algorithmic exchange of virtual benefits for instant purchase discounts, voucher gifts… A consumer is more likely to purchase goods and services with a payment card that earns mileage points. Point based system allows programs owners to give customers opportunity to collect virtual benefits during each purchase that meets some predefined rules. Points can be integrated into every marketing and promotions feature that program owner define. Owner defines the algorithms and limits: minimum requirement, next increment, categories, cut over periods. Customer could participate in several programs at the same time. Multidimensional data research and reports are designed to provide comprehensive, holistic look at program owner and customer relationship.

Loyalty4All® provides powerful loyalty execution engine that calculates the awards and redemptions on line and at the same time keeps the program simplicity and clarity in order to be widely implemented. Voucher gift system is an extension of existing reward model, where customer receives some special gift for shopping under some prespecified conditions. Voucher is printed on POS terminal standard slip with instruction details. Vouchers contain some standard data: secret code, serial number, amount, expiry date. During the redemption voucher is validated on the server side, and after approval it is marked as used and archived. Vouchers enhance schemes, provides possibilities for synchronized actions between several ownerscross loyalty. Loyalty4All® sends timely and accurate information to customers. During the each purchase, promotions texts and account information are sent from host to be printed on POS slip. System provides additional channels for SMS notification and customized web portal, enhancing quality of two-way communication.

More info at loyalty4all@asseco-see.com

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