Interactive Voice Response Payments (IVR Payments) is a technology allowing customers to make payments over the telephone by entering their card data via touch tones. IVR payment services may be self-service or agent assisted. Security of the IVR payments is critical as customers enter their sensitive card data via automated system.
Combining Payten's experience in payment solutions and ASEE's experience in call center and voice technologies, Payten Secure IVR enables companies to collect payments through IVR system in a Level 1 PCI DSS environment without any exposure of the customer credit card details to any call center application. Customer’s call is directed to Payten’s PCI DSS environment before the card details are entered and once the payment is complete in the secure environment the customer is directed back to the company’s IVR to complete the call. This way the sensitive card information remains only in the PCI DSS environment without any exposure to a call center system or an agent.
The solution is compatible with all existing IVR solutions and can be sold both as an add-on to any existing IVR system or as a package together with the ASEE IVR solution.
Payten Secure IVR solution is integrated with Payten’s payment gateway that enables card vaulting as well as smart switching of the payment transactions. Card vaulting ensures secure saving of the credit card information in the Level1 PCI DSS environment enabling one click payments and fast check-out during the next visit. Smart Switch directs the credit card payments to the best bank/payment option ensuring highest rate of successful transactions and helps to reduce the commission costs.
Benefits of the Payten Secure IVR solution:
- Increased payment conversion: Customers can complete their payments faster with Payten Secure IVR. Payten’s Payment Gateway working in the background ensures smart routing of payments to the best available payment system of your company. Card vaulting feature of Payten enables your customers to save their debit and credit card details in the PCI DSS environment to ensure secure and fast check-out during their next payment.
- Security: All sensitive card data is stored in Payten’s Level1 PCI DSS environment. PCI DSS is a set of requirements designed to ensure the highest level of security for businesses that store, transmit, or process credit card data. Level 1 is the highest compliance.
- Resource maximization: By reducing the agent’s time during transaction or fully automating your IVR system you can reduce your operational costs and prevent human errors and the related complications.
- Always On Business Operations: Available 24x7 and every day of the year without any agent involvement, customers can self-serve using IVR to find the information they need and pay any time of the day and from any place without a need of an internet connection.